Hermes Oran sandal

The return policy rules are only for problematic products and can only be returned to the Elite Wave store after one day after receiving the product, and the product must not be damaged or its carton discarded.

It is also possible to change the product, but only after one day of receiving the product.

The cost of returning or replacing the product is the responsibility of the customer.

At AhlanAe Store, we strive to provide a seamless and efficient delivery experience for our customers. We understand the importance of receiving your order in a timely manner, and we are committed to ensuring that your items are delivered to you safely and securely.

Delivery Time:

We aim to dispatch all orders within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information. The delivery time will depend on your location and the shipping method chosen.

Shipping Costs:

In the United Arab Emirates, shipping is free. 

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery. Simply enter the tracking number on our website to get real-time updates on the whereabouts of your package.

Delivery Address:

Please ensure that you provide us with the correct and complete delivery address at the time of placing your order. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete address information. If you need to make any changes to your delivery address, please contact our customer support team as soon as possible.

Delivery Issues:

In the unlikely event that you encounter any issues with the delivery of your order, please contact our customer support team immediately. We will work diligently to resolve any problems and ensure that you receive your items as soon as possible.

Customer Satisfaction:

Your satisfaction is our top priority. If you have any questions or concerns regarding the delivery of your order, please do not hesitate to reach out to our customer support team. We are here to assist you and provide you with the best possible shopping experience.

Thank you for choosing AhlanAe Store. We appreciate your business and look forward to serving you again in the future.